Learn how user behavior improves booking conversions
Trainman is a leading Indian online platform that helps users book train tickets and provides information on train schedules, PNR status, seat availability, and more. The company has been experiencing a decline in bookings over the last three months and is looking for solutions to improve its conversion rates.
Trainman had been facing several issues that have led to a drop in their bookings. These issues include a disconnect between user expectations and the landing page experience, a decrease in new user acquisitions, a low user retention rate, and a decline in payment success.
Trainman was already using Webengage as their marketing automation tool. Springwood team leverages the features of the tool to its maximum potential.
To address these issues, with the help of Springwood Growth Strategy services, Trainman had implemented several solutions:
The solutions implemented by the Springwood team yielded positive results. Through the campaigns, the company observed a 21% increase in unique conversions for payment success in March 2023.
While the CVR has dropped by 35%, there has been an increase in the CTR, suggesting that the landing page experience has improved.
The ratio of uninstalled to installed users has remained constant, around 80% over the last three months, indicating a need to focus on customer retention. However, almost 70% of uninstalled users are returning users, suggesting that they may return to the platform with the right incentives.
Despite a 14% decrease in bookings in the first quarter of 2023, bookings as a percentage of acquisition has increased by 8%. The decline in payment success can be attributed to the decrease in customer acquisitions, as 83.4% of users who successfully make payments are returning users. Thus, it's essential to investigate the quality of acquired users.
Springwood and Trainman teams plan to optimize the Trainman platform to improve user experience and increase bookings. This includes ongoing efforts to improve the landing page experience, launch targeted campaigns, and introduce features to improve user retention rates and payment success.
By continuing to analyze user behavior and make data-driven decisions, Trainman is confident that it can improve its conversion rates and maintain its position as a leading online platform for train bookings in India.